The following sessions run concurrently.
Supporting the SME customer in their time of crisis
Speakers: Michael La-Band, Lloyd’s Technical Claims Manager and Gabby Folliard, Head of Specialty and Financial Lines Claims, Markel International.
For an SME customer a material incident can devastate their business future. A rapid and supportive insurance claims response can be the difference between the business surviving or not.
Using a case study this session will focus on the needs of the SME customer in a claims situation and how insurers meet these needs.
This session will also explore:
- Ideas on what SME customers should be thinking about when self- assessing how ready they are to cope with a material incident
- What learnings there are for brokers and SME customers from claims situations
Pool Re: recognising today’s risk
Speaker: Steve Coates, Chief Underwriting Officer, Pool Re
Pool Re will consider the terrorism threat in light of recent global attacks. We will outline how the scope of cover is being reviewed and the changes we are making to scheme rules to make cover more flexible.
We will also provide details of the work we are doing with key partners in academia and risk management, to provide information regarding awareness and risk mitigation.
Maximising the ROI on your investment in telematics
Speakers: Dr Colin Smithers, Founder and CEO Redtail Telematics
Venturing into the world of UBI is expensive, not only in the telematics itself but the operational changes that must be made to accommodate it.
Dr Colin Smithers, Founder and CEO of Redtail Telematics discusses how this can best be done by applying telematics outputs to each department – sales, pricing, claims, fraud and, of course, driver risk mitigation. Application in all these areas can lead to reported performance improvements of 40%, completely justifying the original investment.
Protect and Assist - Speciality Accident & Health
Speaker: Toni LePine, UK Head of Accident & Health, XL Catlin
In an increasingly uncertain world, protecting your client’s greatest asset – their employees – is an ongoing and evolving challenge.
Toni LePine, UK Head of Accident & Health will discuss XL Catlin’s new Protect and Assist cover, which has been specifically designed to help your clients to uphold their duty of care to their employees by combining Personal Accident and Business Travel insurance with expert support and services.
In the session, Toni will discuss the leading issues and latest developments for Accident & Health cover in today’s marketplace and how travel insurance can better support and strengthen your client’s duty of care.